Customer Success Manager
Salary: not disclosed
Location: Hanoi, Vietnam
Start date: asap
Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities.
Create relevant content to guide clients setting up their workflows and using the software.
Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.
Skills & Experience
Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
Have managed a portfolio of clients and renewal goals and driven growth within those accounts
Experience working with Human Resources departments is welcome
Proactive, positive attitude, good team player
Good communication and organisational skills
Fluency at least one of the following languages: English, French, Spanish (multilingual candidates very welcome)
Ideally 3+ years of related experience in a Customer Success, Account Management, or Sales preferably in a SaaS environment
Benefits and advantages
No working on Saturdays (overtime rare if you're focused and organised)
Dive into promising start-up projects, deal with technical challenges and be encouraged to propose solutions
Join a young, friendly and business-oriented, multinational and multilingual team
Be equipped with best tools to deliver best results
Please send your CV and cover letter (both in English) to Ms Minh: firstname.lastname@example.org