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Customer Success Manager

Salary: not disclosed
Location: Hanoi, Vietnam
Start date: asap

Main responsibilities

Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders trainings for a given portfolio of customers.

Collaborate with cross-functional teams to develop specific short and long-term plans that meet the needs of partners and optimize revenue and retention opportunities.

Create relevant content to guide clients setting up their workflows and using the software.

Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.

Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals

Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.

 

Skills & Experience

Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support.

Have managed a portfolio of clients and renewal goals and driven growth within those accounts.

Experience working with Human Resources departments is welcome.

 


Personal skills

Proactive, positive attitude, good team player.
Good communication and organisational skills.

Fluency in at least one of the following languages: English, French (multilingual candidates very welcome).

Required experience
Ideally 3+ years of related experience in Customer Success or Account Management, preferably in a SaaS environment

Benefits and advantages

No working on Saturdays (overtime rare if you're focused and organised).
Join a young, friendly and business-oriented, multinational and multilingual team.
Be equipped with best tools to deliver best results.

Apply to

Please send your CV and cover letter (both in English) to Ms Trang: trangdtt@socicom.com.vn