Customer Success Manager (French speaking)
#csm, #saas, #onboarding, #globalmobility
Start date: asap
Our Customer Success Team is looking for a new team member.
You will integrate a team on a mission to make moving across borders easier.
We are looking for curious, collaborative people to join our friendly, result-oriented, multicultural team.
We focus on performance-based work culture, work-life balance, problem-solving mindset.
Provide the front-line relationship with our customers on an ongoing basis
Serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
Collaborate with cross-functional teams to develop specific short and long-term plans that meet the needs of partners and optimize revenue and retention opportunities.
Create relevant content to guide clients in setting up their workflows and using the software.
Maintain clear and updated documentation on all information gathered to ensure that users are enabled to operate on the platform thanks to user and interactive guides, email campaigns, and tutorial videos.
Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.
Skills & Experience
Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support.
Have managed a portfolio of clients and renewal goals and driven growth within those accounts.
Experience working with Human Resources departments is welcome.
Proactive, positive attitude, good team player.
Good communication and organizational skills.
Fluency in both English and French.
Benefits and advantages
No working on Saturdays (overtime rare if you're focused and organised).
Join a young, friendly and business-oriented, multinational and multilingual team.
Be equipped with best tools to deliver best results.
Who we are:
ReloTalent is part of Equus Software, the world’s n.1 Global Mobility software company.
ReloTalent is a SaaS B2B ecosystem for HRs and Providers to help manage data, compliance and services related to employee Global Mobility.
We are a pure tech player, we created our technology from scratch bringing agility and problem-solving approach none of the brick-and-mortar service companies of our sector is delivering.
What is it like to work at ReloTalent?
Working culture is strictly performance oriented and we value results over time spent in the office.
Our team is a small group of talented engineers, very organised and able to work from the office or remotely, so we to don’t mind flexible hours as long as the job is done in due time and manner.
Who are we looking for?
We are looking for a proactive personality, a good team player having ideally more than 2 years proven years experience in Customer Success or Account Management, preferably in a SaaS environment.
Please send your CV and cover letter (both in English).