Whether you are a service provider or HR team, it is most likely you will need to handle a vast number of personas within your program.
Addressing a more junior crowd will require a more digitized experience, while the more VIP will look at a more white-glove hand-holding experience yet with the highest data privacy to handle their documents. Let’s deep dive into some of the specific needs that arise from our diverse workforce.
May have one or more children. Time is short for the family, balancing successful careers, and child-related activities. A significant portion of their income is spent on school fees, childcare, and prioritizing opportunities for their children.
Practical selection of family schools and housing
Safe and secure environment
Rapid availability to work at an office
Easy access to documents
Full benefits review
Non-Family or Pre Family
Often enjoying a successful career and highly prize their flexibility. Disposable income enables them to enjoy life whilst preparing for future strains. They will have one eye on retirement and may be preparing for a family.
Control over the process
Maintenance of lifestyle
Secure access to documents
Multiple providers in the same app
Checklists and reminders
Excited by the life ahead of them; working abroad and wanting to explore the world around them. For Interns, and entry-level employees long-term planning is not a top priority, and decisions are more spontaneous and emotional
Strong abroad experience
Choice over decisions
Self-service tracking of progress
Real-life experience guides
Self-service contact lists
Alerts and reminders
Interactive Guides experience
When shaping your service and support, providing an amazing welcome experience will make a difference. Whether it is to make your program attractive internally or to increase rapid success at destination for the new arrivals