Many destination service providers offer a great inbound and welcoming experience, but sometimes neglect the other side of the relocation; the outbound. Plenty of assignees are challenged by the final experience, and the one on their way back home, but a great outbound experience can turn this around for your clients.
Luckily, large improvements can be made in your outbound operations, with only minimal changes to your processes.
Come up with an outbound plan for the assignee, so they know what to expect.
Set deadlines for everyone involved. People tend to be complacent when they have no set goals.
Create targets and KPIs to keep your team on track and motivated. Welcoming new assignees is exciting, but sometimes there is little natural motivation and urgency for the outbound.
Don’t forget that you can also use other ReloTalent partners or established networks, to improve your offering with additional services on the other end; potentially also adding to your bottom line.